About ADV-Care
Mission
ADV-Care’s mission is to improve the lives of our customers by providing a convenient and secure way to buy prescription medication at the best possible price.
Vision
ADV-Care aims to be the pharmacy of choice for people seeking a trustworthy alternative and the best value for conveniently filling prescriptions to treat their chronic conditions.
Company Overview
A group of engineers and pharmacists came together to found ADV-Care Pharmacy Inc in 1998. These pioneers saw the potential in emerging internet technology and knew it could be harnessed to provide patients with a convenient, safe way to order their medication and receive it in their own offices, homes or travel destinations.
- ADV-Care Pharmacy is accredited by the Ontario College of Pharmacists.
Our History
1999
ADV-Care Pharmacy Inc. worked to develop its first website using IBM Net.Commerce software (now known as WebSphere), a robust and proven enterprise-level platform. We created a rigorous process to authenticate patients and their prescribing physicians, as well as a fully automated and integrated front-end (website) and back-end order fulfilment process, in order to guarantee utmost safety and speed. ADV-Care is Canada’s first-ever digital pharmacy.
2000
ADV-Care obtained its accreditation licensing from the Ontario College of pharmacists and launched its website later that year, becoming the world’s first-ever online pharmacy. ADV-Care was also the first pharmacy to publish Canadian prescription prices online, which we do to this day. This allows patients to compare the cost of their medications with that of local pharmacies.
2000 - 2001
During 2000 and 2001 the company continued developing its processes and developed a fully automated integrated front end (website) and back end filling process that guarantees the safety of filling a prescription on the internet and tracking its processing stages until medication is received by the customer.
2003
A number of employee and private groups signed up for an exclusive service arrangement that saved their medication costs. While by this time various competitors had begun to establish online pharmacies, ADV-Care remained a leader in the field.
2003 - 2007
ADV-Care continued to expand its market and engage in continuous improvement. We implemented new patient safety features and services, such as automated refill reminders, an automatic drug interaction check for every new order, online order tracking, and even speedier processing times.
2007
The company moved its operations to a new address as part of continuing expansion, and further expanded into wholesale business.
2011
ADV-Care launched its app to provide cross-platform access across all devices. The ADV-Care app completes our spectrum of all-device coverage, with each portal acting as a synchronized customer access point for information on our server.
2019
ADV-Care implemented new and improved fulfilment technology for cold-chain medication such as insulin thanks to a new type of temperature-controlled and monitored packaging that keeps medication safe.
Now
ADV-Care Pharmacy provides secured personal, confidential and comprehensive customized pharmacy services on a one-to-one basis using secured video app, Patients talk directly to our pharmacist for all their medications concerns. Medications ordered are delivered directly to patients across Canada. Registered patients have a record of previous purchases for easy re-ordering and receive transaction confirmation and reminders by phone or email. New patients can order their new prescriptions on line using our secured Mobile or website any time 24/7 from anywhere, a service only provided by ADV-Care Pharmacy. In addition to individual patient’s service, we provide pharmaceutical specialty and orphaned drugs to clinics and intermediaries across Canada in multiple languages. Also ADV-Care pharmacy continued to improve its fulfillment technology and specialized shipping of cold-chain medication such as insulin.
ADV-Care Pharmacy Accreditations
What We Do …
- We provide personal, confidential and comprehensive customized pharmacy services on a one-to-one basis.
- Customers can order their medication online or by mobile, receive friendly refill-reminders, track the processing of their orders until received at their doorstep.
- You talk directly to our pharmacist for all your medication needs using our private video.
- We offer all prescription and specialty drugs and save money on more than 20,000 health and beauty items.
- We bill your Canadian health insurance plan directly to reduce your out-of-pocket cost.
- We deliver direct to you — anywhere in Ontario or to your travel destinations.
- Canadian and Snowbirds have enjoyed our convenient service since the year 2000.
- We have been serving employers to effectively reduce their health plan costs.
Our Registered Customers enjoy …
- Frequent shopper discount on non-prescription medications.
- A record of previous purchases for easy re-ordering.
- Shipping to a different address of their choice.
- Confidential and secure private transactions for all personal information.
- Comprehensive, online managed care service.
- Automatic drug interaction check for their prescriptions as well as health and beauty products.
- Convenient refill reminder service. We even remind you with your doctor’s appointments to refill your meds.
- Mobile & online ordering of prescriptions, refill and pharmacy transfer
Our privacy policy …
Personal Information of our customers is gathered only to establish a profile that helps us provide a safe, fast and efficient service. We will not use the information for any marketing or other purpose, nor will we share it with any third parties. You retain your complete privacy while taking advantage of all services we offer. More details
Our Delivery policy …
Delivery of medications is managed by Canada Post Express Post registered delivery service. Contact our Customer Service for Other delivery arrangement. (Check shipping and handling charges)
Our Return policy …
Please note that all medications purchased through our website are final sale. We cannot accept returns or exchanges on any medication products. We apologize for any inconvenience this may cause and encourage you to carefully review your order before completing your purchase.
Our Counselling policy …
Our pharmacy will make all reasonable attempts to contact customers for counselling on all prescription medications and over the counter orders. Customers are invited to contact us by secured video or call our toll free number 1 (888) 471-4721 during business hours should there be any questions or concerns. Our pharmacists are always available during business hours to answer any questions. Click Here for contact information.
Our Customer Complaint policy …
Customers can send their concerns or complaints to our Customer Service Manager or Pharmacy Manager. Matters will be resolved within five (5) business days. Click Here for contact information.
Copyright ®
ADV-CARE, ADV-Care.com and its logo are registered trademarks of ADV-Care Pharmacy Inc. All rights reserved. Click Here for more information.
Web Conditions of Use
Conditions of Use
By visiting this Web site, you are accepting the policies and practices described in this notice. Click Here for more information.
Please note that this Use Policy is subject to change without notice and that it reflects ADV-Care Pharmacy’s current business practices. This policy is dated October 1, 2005.
Our Services
PRIVACY
CONVENIENCE
SELECTION
SERVICE
SAVINGS
DELIVERY
We will deliver to the address of your choice - including your holiday destinations outside Canada. You pay no shipping charges on regular orders of (CAD) $89.00 or more delivered in Canada. (Check shipping and handling charges )
We accept all major credit cards. Or, if you prefer, you may pay by E-cheque or International Money Order. On special rush orders we will deliver your order within 24-48 hours in Canada.
We provide convenient deliveries of your choice to you home, office or vacation destination
MANAGED CARE
Your pharmacist is a vital member of the health care team. In the same way that your doctor maintains your medical history, your pharmacist is best positioned to maintain your complete pharmaceutical records, both prescription and non-prescription. Working together, your doctor and your pharmacist can assure the most effective and most efficient means of treating your condition. More Details ...
BENEFIT MANAGEMENT
We also provide group benefit management designed to meet the challenges of cost containment of pharmacy benefits at source, while maintaining the benefits value to the customer. More Details ...